Director of Operations

New York, NY, USLocation:
Mon, Jun 14 '21Posted on:

Our client is an interior design and branding practice grounded in hospitality expertise whose work ranges from scalable solutions for international brands to the design of bespoke projects for leaders in the hospitality industry.

Their team of twelve designers and architects are currently at work designing hotel, restaurant, and entertainment projects throughout the United States. Their carefully cultivated studio culture is built on a foundation of mutual respect, thoughtful collaboration, and careful selection of projects and clients.


Reporting directly to the Principal, and an immediate peer to the Design Director, the Director of Operations will manage the studio operations and all business functions. The successful candidate will have extensive experience in the architecture or interior design field, with demonstrated experience in project and resource management, professional standards, finance, new business development, and human resources.

Desired Outcomes

The mission of the Director of Operations is to develop and maintain a strong operational foundation which allows the design and branding team to produce high-quality work and the company to enjoy sustained financial growth. The Director of Operations will be responsible for increasing the efficiency, professionalism, and quality of the firm’s design services while ensuring profitability. Through the creation and refinement of professional practice systems and standards, the Director of Operations enables professional excellence by eliminating impediments and streamlining day-to-day operations. The Director of Operations will work closely with the Owner on business development, creating scope and fee proposals, negotiating fees, and administering the proposal process from intake to execution of contracts.

Specific Responsibilities

Project and Resource Management

  • Supervise the overall project load, planning the staffing/resource allocations and schedules for the studio at large.

  • Review employee time sheets weekly to determine resource allocation and update staffing plans. Communicate directly with Design Leads and with project teams weekly to adjust resource allocation to meet demand.

  • Create weekly reporting on projects, advising the Principal and Design Director on project profitability in real time.

Professional Standards

  • Interact directly with Design Director, Design Lead, and other senior staff to solve project management issues such as account management, quality control, scope creep, or other project process impediments.

  • Establish standards for project management, project delivery, documentation, time management, internal communication and client communication. Mentor and teach staff in best practices and quality assurance.

  • Supervise the development and maintenance of an operations handbook that describes project management and professional practice standards.

  • Coordinate with external IT consultant to ensure software, hardware, subscriptions and equipment support current office needs and project requirements.

Finance Management

  • Manage company finances, including client billing, accounts payable, bookkeeping and expenses. Coordinate with external bookkeeper on reconciliation of books, bank accounts, and company credit cards.

  • Coordinate with bookkeeper and CPA on financial management and tax preparation.

  • Review monthly financial reports with Principal.

New Business Development

  • Work with Owner on new business development, managing the creation of scope and fee proposals for hotel, restaurant, and other project types.

  • Compile and maintain internal data from past and current projects as an office resource. Utilize data to establish standards for future fee proposals and to create project work plans.

  • Oversee updates to contract templates, scope descriptions, standard terms and conditions and coordinate risk management with company attorney as required.

Human Resources

  • Manage human resources, compliance, payroll and benefits with  company’s PEO/benefits administrator.

  • Together with the Principal and Design Director, oversee the recruitment of new staff, the annual performance review process, and staff development and promotion.

  • Supervise the onboarding of new staff, including orientation, set up, and training on office standards.

  • Supervise the development and maintenance of an employee handbook, including updates to employment policies.

    BASE SALARY: $90000-125000, depending on experience with comprehensive benefits package.

Please apply directly to Dan Cloke,


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