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To establish a use case it is essential to understand the ‘users’; the human beings who a service is supposed to help. This means really getting to know those people. The service should be built around their needs, not those of the city government or technology provider. — Ross Atkin
Written (at the suggestion of Bruce Sterling) at South By South West 2015. It is based on reflections on building several connected city services. h/t @Bruce Sterling View full entry
