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With views of the downtown skyline, the $1.1 billion new Indianapolis airport has been celebrated for its sense of place, and for treating its passengers as "guests," much the way the hotel industry does. It has its own civic plaza, a light-filled central space with 35-foot ceilings that functions as the nexus of activity—every passenger, whether arriving or departing, passes through—where half of all the airport's shops and restaurants reside. [...]
What is Indy doing right?
— citylab.com
