LAURIE A CHAPMAN
9 SUNSET DRIVE
EAST HAMPTON, CT 06424
(860) 913-7728
Laurie1203@sbcglobal.net
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OBJECTIVE
I wish to work in a challenging and stimulating environment with the opportunity to use my current experience, to enrich my knowledge and enhance my experience. I would also like to contribute towards the achievement objectives by applying my professional skills.

HIGHLIGHTS AND QUALIFICATIONS
Skills include Microsoft Word, Microsoft Excel, Outlook, Media Span, Lotus Notes, Lexis-Nexis, lock box, Opex scanning machine, keyboarding and ten key. General understanding of and am experienced in general ledger accounting systems. Ability to identify road blocks and resolve issues. Strengths include strong customer service skills, well organized, detail oriented, articulate, and able to work on multiple projects, show discretion in handling sensitive/confidential information; handling of travel arrangements.

EMPLOYMENT
Civitas Media, LLC, previously HEARTLAND PUBLICATIONS, LLC January 2012 – April 2013
Responsible for the reconciliation and application of circulation and advertising payments to customer accounts. This includes assisting in the management of cash, credit card, and online lockbox payments for over 20 different newspapers owned by our Corporation. I was co-responsible for the use of the Opex scanning machine, reconciling deposit and electronically sending payments/report to bank.  Also assists in month-end balancing and weekly transient billing. I am proficient use of MS Office and detailed record keeping.

Volunteering August 2009 - January 2012
Helping out in a 55+ Senior Community cleaning homes, transportation to doctor’s appointments, and computer issues that may arise.

PORTER & CHESTER INSTITUTE September 2008 - March 2009
ACCOUNTS RECEIVABLE SPECIALIST
Make and receive phone calls regarding students account information, post checks daily; track missing students; oversee collections; set up and update student accounts; daily reports, review and analyze aging accounts.
       
NORTHEAST UTILITIES July 1989 - March 2008
CUSTOMER BILLING REPRESENTATIVE
Billing & Accounting Department: Back office billing; resolved orders where no access was given; adjustment memos; budget review; special projects; researched problems and resolved complaints; filled in for team lead when needed.
CUSTOMER SERVICE REPRESENTATIVE
Incoming phone calls of 100+ per day; interpreting customer records and account history in order to respond to customer inquiries and complaints regarding transfers, billing, service, collection and payment processing; power outage calls; processing of written correspondence; meter and service dispatch; scanning of documents; processed returned mail; filled in for team lead when needed.
ACCOUNTING CLERK
Remittance Services Department: Processed payments/encoded checks on scanning machine; balanced batches and made daily deposit; worked suspense report; ran day end reports.

AETNA Feb 1988 - April 1989
ACCOUNTS PAYABLE, MEDICARE PART B
Review payment requests submitted for proper authorization, account coding, amount to be paid and address details as they are entered.  Process cash disbursements on an as needed basis as well as according to set schedule.  Enter new information, update and maintain vendor database.  Scan, file and pull journal entries, reconciliations, payment requests and support according to set schedule and as needed.

EDUCATION/COURSES
East Hampton High School, East Hampton, CT
Southeastern Academy, Kissimmee, FL  Studied Travel & Tourism
Fundamentals of Accounting, Middlesex Community College (online course) summer 2011