Heartland Publications, Clinton, CT, US, Cash Applications
Responsible for the reconciliation and application of circulation and advertising payments to customer accounts. This includes assisting in the management of cash, credit card, and online lockbox payments for over 20 different newspapers owned by our Corporation. I was co-responsible for the use of the Opex scanning machine, reconciling deposit and electronically sending payments/report to bank. Also assists in month-end balancing and weekly transient billing. I am proficient use of MS Office and detailed record keeping
Porter & Chester Institute, Rocky Hill, CT, US, Accounts Receivable Specialist
Make and receive phone calls regarding students account information, post checks daily; track missing students; oversee collections; set up and update student accounts; daily reports, review and analyze aging accounts
Northeast Utilities, Windsor, CT, US, Customer Billing Rep
CUSTOMER BILLING REPRESENTATIVE
Billing & Accounting Department: Back office billing; resolved orders where no access was given; adjustment memos; budget review; special projects; researched problems and resolved complaints; filled in for team lead when needed.
CUSTOMER SERVICE REPRESENTATIVE
Incoming phone calls of 100+ per day; interpreting customer records and account history in order to respond to customer inquiries and complaints regarding transfers, billing, service, collection and payment processing; power outage calls; processing of written correspondence; meter and service dispatch; scanning of documents; processed returned mail; filled in for team lead when needed.
ACCOUNTING CLERK
Remittance Services Department: Processed payments/encoded checks on scanning machine; balanced batches and made daily deposit; worked suspense report; ran day end reports
East Hampton High School, East Hampton, CT, US, High School, general studies
