i just wanted everyone to know that if you happened to purchase cs4 within the month prior to cs5 coming out (in april), you are eligible for a free upgrade. adobe (of course) doesn't make this option well known or easy, and customer service is AWFUL (maybe the worst i have ever dealt with, or certainly, close). you were supposed to have done this by the end of july (if you're eligible), but i wanted everyone to know that it's still possible. i just got my copy of cs5 and hopefully it was worth the 6 week fight.
after all this, i'm not sure it's really worth it to purchase this software (since there are other avenues available). adobe does not make me feel like a valued customer.
i had to call repeatedly, telling them that their answer was unacceptable, that it was a false promise to advertise a free upgrades and then place a time limit on them without letting anyone know the details.
i always demanded to talk to the manager (and complained about hold times, initial phone-answerer's unitelligible accents, their refusal to give me a direct phone number or email to higher ups, etc).
i mentioned that i was going to be sure that everyone i knew would hear about this, and how i could not possibly recommend anyone purchasing their software, especially when it's *ahem* so readily available for free. i also told them i was never ever buying anything from them again.
this was on the phone AND on the inane online customer service communications system.
i had prepared a letter to send to the senior manager for customer service in their offices in california, but they finally came through, so i never actually sent it.
i feel bad for the poor customer service people to whom i was HORRIBLE but Adobe shouldn't suck so much that we have to treat them this way.
Oct 19, 10 5:45 pm ·
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adobe customer service/upgrading to cs 5
i just wanted everyone to know that if you happened to purchase cs4 within the month prior to cs5 coming out (in april), you are eligible for a free upgrade. adobe (of course) doesn't make this option well known or easy, and customer service is AWFUL (maybe the worst i have ever dealt with, or certainly, close). you were supposed to have done this by the end of july (if you're eligible), but i wanted everyone to know that it's still possible. i just got my copy of cs5 and hopefully it was worth the 6 week fight.
after all this, i'm not sure it's really worth it to purchase this software (since there are other avenues available). adobe does not make me feel like a valued customer.
teach me your ways.
i bought cs4 in april and was told i could "upgrade whenever i felt like it." i called two weeks ago and got nothing but a pitch to sell me cs5.
my fault for being lazy, their fault for being vague.
they are jerks! it's not your fault! call again!
i had to call repeatedly, telling them that their answer was unacceptable, that it was a false promise to advertise a free upgrades and then place a time limit on them without letting anyone know the details.
i always demanded to talk to the manager (and complained about hold times, initial phone-answerer's unitelligible accents, their refusal to give me a direct phone number or email to higher ups, etc).
i mentioned that i was going to be sure that everyone i knew would hear about this, and how i could not possibly recommend anyone purchasing their software, especially when it's *ahem* so readily available for free. i also told them i was never ever buying anything from them again.
this was on the phone AND on the inane online customer service communications system.
i had prepared a letter to send to the senior manager for customer service in their offices in california, but they finally came through, so i never actually sent it.
i feel bad for the poor customer service people to whom i was HORRIBLE but Adobe shouldn't suck so much that we have to treat them this way.
Block this user
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