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Sejal Ranchhod

Sejal Ranchhod

Rancho Cucamonga, CA, US

 

About 

I am a dedicated, motivated, and creative individual with a wide array of experiences and knowledge. I thrive in fast paced, constantly changing, challenging, and creative environments. I am a very fast learner and am able to adapt to changes in the work environment rapidly and efficiently. I have a passion for communicating, creating new relationships and interacting with individuals including both clients and staff at all levels. In addition to a career in marketing and public relations, I am looking for a position that allows me to use my creative and design side as well as the expansive business skills I have obtained throughout my career.

Employment 

Days Inn, Banning, CA, US, General Manager

Human Resources Manager
• Report, manage, and reconcile payroll.
• Manage all department staffing logistics such as calculating salaries, wage rates, and bonuses, scheduling, training, hiring, and terminating employees.
• Manage employee inquiries and correspondence with Employee Development Department and IRS.
• Ensure employee operations correspond with up-to-date Department of Labor and state laws.

Front Desk Manager
• Implement periodic relationship management and customer service training for front desk staff.
• Manage online central reservations, phone reservations, customer service inquiries, and property direct sales.
• Adjust hotel rates based on current market trends, special events, and competitive pricing in area.
• Manage cash sales, daily deposits, credit card sales, night audit reporting, STARR reporting, and monthly room revenue reports.
• Work directly with contracted vendors for maintenance, landscape, paving, pool, carpet, and plumbing improvements.
• Implement quality assurance updates to brand as requested by Wyndham Franchise and conduct mock Quality Assurance inspections to prepare for annual inspections from Franchise.
• Account manager for accounts payable, accounts receivable, monthly Franchise revenue reporting and Franchise royalties.
• Work with Department of Environmental Health to ensure operations meet health department standards and regulations.
• Manage inventory, purchasing, and ordering of hotel supplies.

Marketing Director
• Identify local competition, research and understand target market, set marketing goals and strategies, implement communications and plans.
• Obtain new customers by exploring new markets and offering periodic promotions.
• Promote sales by marketing directly to local businesses and maintaining relationships and referral partnerships.
• Promote property awareness through secured external channels such as the Wyndham Rewards program, Third Party Websites, Lanyon Corporate Bid Auctions, Corporate Lodging Consultants, Triple A, Trip Advisor, and Booking.com.
• Work directly with regional Director of Operations quarterly to reestablish presence and demand in local market.

Mar 2010 - current
 

Eagle’s Nest Clubhouse at the Navy Golf Course, Cypress, CA, US, Event and Marketing Coordinator

• Planned, organized, and directed sales and marketing tradeshows, expos and conventions.
• Implemented new marketing and advertising plans resulting in increased sales within 2 months of hire date.
• Secured new clients through extensive sales plans including telemarketing, web-based marketing, and personal representation to nearby corporations.
• Increased public awareness of our facility and services by creating relationships with vendors in industry such as caterers, rental companies, government agencies, corporations, and event planners.
• Lead Event Coordinator for corporate meetings, social events, charity benefits, and tradeshows held at our facility.
• Reduced overhead by researching and replacing existing vendors with more cost-efficient ones.

Jul 2009 - Mar 2010
 

Abacus Payroll Services, Cerritos, CA, US, Payroll Marketing Associate

• Performed client conversion for over 700 clients from one software platform to another.
• Entered payroll data for hours worked and salaries, computed taxes and deductions, and performed quarter-end reconciliation.
• Assisted Marketing Team in exercising marketing and sales plans, obtaining new clients and setting up potential client meetings.
• Designed and prepared forms for new clients, set up new clients in payroll software, and followed up with clients to ensure efficiency and satisfaction.
• Calculated and managed employee verification reports, garnishments, wage orders, pension plans, and medical deductions.
• Prepared and generated payroll reports upon request including check reconciliation, general ledger, direct deposit, payroll register, timesheet, and cash analysis reports.

Jan 2008 - Jul 2009
 

U.F.O Design, Huntington Beach, CA, US, Assistant Director of Sales and Marketing

• Expanded customer relationships, achieved efficiency goals, and exceeded customer service expectations.
• Performed data entry tasks and letter composition for new and existing clients.
• Managed recruiting and staffing logistics, employee orientation and training.
• Managed order entry and followed up on scheduling.
• Coordinated marketing booth at annual Pacific Design and Manufacturing Tradeshow at Anaheim Convention Center for two consecutive years.

Dec 2005 - Jul 2007
 

Robert P. Newman, M.D. Radiologist, Fountain Valley, CA, US, Account and Relationship Manager

• Managed operations activities to ensure excellent service delivery.
• Maximized profitability by increasing efficiency, decreasing x-ray reading time, and managing dictations.
• Managed accounts payable, accounts receivable, and payroll accounts.
• Obtained new clients through telemarketing, advertising, and medical events.
• Drafted, proofread and composed STAT reports for radiologist regarding patient x-rays, mammograms, ultrasounds and MRI's.
• Organized, sorted, and prepared films for examination and dictation by radiologist.

Dec 2000 - Aug 2005
 

Springdale Country, Huntington Beach, CA, US, Account and Sales Manager

• Entered daily cash sales, managed accounts payable, accounts receivable, and billing.
• Assisted customers in online sales and customer service.
• Obtained new accounts and maintained relationships with existing accounts.
• Monitored and screened phone lines.
• Organized and managed incoming and outgoing mail.
• Coordinated with store staff and management for sales events and promotions.

Jul 2002 - Jul 2004
 

Wells Fargo Bank, Fountain Valley, CA, US, Intern

• Assisted with various bank transactions such as processing withdrawals, cashed checks, and deposits.
• Assisted in all areas of customer service and relationship management.
• Assisted in selling and obtaining new accounts, upgrading existing customer accounts, and providing customers with knowledge on various products and services.

Jan 2000 - Mar 2000
 

Education 

California State University, Long Beach (CSULB), Long Beach, CA, US, Bachelors, Business - Accounting and Finance

Business courses in the following areas:

Accounting, Finance, Marketing, Management, Economics, Business Ethics, Real Estate and Law.

Aug 2001 - Dec 2005
 

Areas of Specialization 

Skills 



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