I am currently enrolled in school full time and working a full time job. I am dedicated, hardworker, and committed to all the goals that I put for myself. There are certain principles that I lived by and apply to everything I do in life that is:
Excellence, Teamwork, Initiative, Integrity, and Inclusion.
With these principles I have been able to accomplish many things and get to where I am today. Hopefully, I can finish school soon and become what I have always wanted to be, an Architect.
Below you will find a summary of my qualifications:
Time Warner Cable, Van Nuys, Advance Technical Support 2
Provide advanced technical support for TWC Technicians, Contractors, Dispatchers and external TWC customers in an inbound call center environment.
Resolve specific technical issues regarding more advanced aspects such as the NIC, PC settings, server data and boot files and installing hardware and drivers.
Analyze customer history data to determine which solutions have been tried and provide alternative recommendations.
Monitor and track issues that can potentially affect future business flow.
Actively administer and update Advanced Technical Support SharePoint site.
Host weekly problem ticket conference call with area managers to update on ongoing issues in their areas.
Member of the Weekly Newsletter for Technical Operations Center.
Lead for keeping all PRBs up to date and providing updates to Newsletter Team
Lead for MAXX/DCI Migration for all areas. Responsible for training designated agents based on their corresponding area.
Bank of america, Panorama City, CA, US, Personal Banker
Offer and sell financial products and services to consumers and small business
Open deposit accounts, handle loan applications, and manage various customer service
Leverage in-depth product knowledge to assist the bank in meeting its goals.
Demonstrated ongoing commitment and tireless work ethic complemented by expert
knowledge of overall bank procedures.
Achieved 120% of goal and consistently have exceeded 100% of goal each quarter
Managed customer portfolio, serviced relationships, and cross-sold financial products to
acquire 100% of the customer’s business.
Applied market and securities knowledge to sell financial products and services to
businesses and individual clients.
Vantage Project Services, Pasadena, CA, US, Set Merchandiser
Help employees with setting merchandise for Home Depot.
Provided associates with required training.
Traveling to different Home Depot in the Southern and Northern California area to set
Maintaining all equipment organized and out of the work area when it wasn’t being used.
Woodbury University, Burbank, CA, US, BArch, Architecture
Los Angeles Valley College, North Hollywood, CA, US, Architectural Program
Have completed all of my general education courses and have completed several architectural drawing courses mostly dealing with 2D plans using only the AutoCAD program, as well as engineering and construction management courses.
California State University, Northridge, Northridge, CA, US, General Education
Completed some of my general education classes