Founded in Greenwich, CT in 1999, Greenwich Hospitality Group owns and operates boutique style hotels both in and outside of Connecticut. Comprised of seasoned hospitality professionals, Greenwich Hospitality Group draws on a keen understanding of sophisticated standards of guest service and amenities combined with a distinctly customized approach to the hotel experience. Founder Charles Mallory’s passion for historic preservation, art, and design set the course for the young hotel company, leading him to invest in hotels that in some cases he “brought back to life” through creatively reinventing and repositioning. Occasionally projects have been built from the ground up with qualified local construction partners, such as the Hotel Zero Degrees products in partnership with RMS Construction. In all cases, Greenwich Hospitality Group’s hotels possess dynamic interiors, often personally owned artwork, and thoughtful visible touches that create a truly distinct and elevated hotel environment.
Mr. Mallory’s dedication to aesthetic excellence extends to the hotels’ dining offerings as well. Many of the hotels have exceptional dining establishments, driving them to become the local gathering spot as well as a truly luxurious amenity for hotel guests. The Delamar hotel restaurants have both earned the top rating from the New York Times and the new restaurants opened at both the Hotel Zero Degrees in Norwalk, Connecticut and the Holland Hotel in Alpine, Texas were hotly anticipated and led by well known chefs in the region.
Greenwich Hospitality Group extends this attention to detail to its guest services, with highly trained staff and seasoned managers empowered to exceed guest expectations with thoughtful, personalized care. The hotels, whether in Greenwich, Connecticut or Alpine, Texas, are hosts to signature community and corporate events, drawing the attention of both Hollywood and European royalty, captains of industry, and United States politicians. Each of the hotels is #1 in its market on TripAdvisor, the gold standard for assessing customer satisfaction. In addition, the hotels consistently outpace competitors in both occupancy and rate, while also having a tight control on expenses and understanding of operational efficiencies. In addition, Greenwich Hospitality Group defines itself through the ability to add value to every guest’s stay—whether corporate, family, wedding, or leisure guests. Guests will often receive complimentary breakfast, wifi, shuttle, bikes to ride, parking, and concierge services among other cost-free additions that are provided to enhance their experience and encourage their loyalty. This model has been highly successful, allowing the company to triple in size over the course of three years, while other hotel companies were facing hardships and diminished returns during that same period.
