Pelican Real Estate, Crestview, FL, US, Realtor
As an agent I study property listings and areas to include school districts and zoning, I work with clients looking to buy and/or sell homes. For clients whose homes I represent I manage all MLS and marketing efforts, create home brochures and feature cards highlighting the homes distinctive selling features for prospective buyers. Accompany clients to property site, discuss conditions of sale and draw up real estate contracts. Offer staging and design advice for clients to expedite sale.
Starbucks Coffee, Crestview, FL, US, General Manager
As a General Manager I was responsible for daily store functions, recruiting, scheduling and training of employees. Maintained store and employees goals through weekly meetings, reviews and result reporting. Achieved or exceeded every sales goal set for the store. Grew profits 31% and maintained a 1% turnover rate. Annual budgeting, scheduling expenditures, quarterly P&L review and reporting. Analyzed current and future customer needs and maintained a strong customer base and average 90% customer satisfaction score. Ensure and maintain retail and product
Flying Star Foods, Albuquerque, NM, US, Marketing and Events Manager
Responsible for internal marketing efforts, monitoring and analyzing market trends, improve branding opportunities, conduct focus groups, work with r&d for product improvement, identify target markets and potential community partnerships, internal and external branded events, development and training of catering program and management of approx. 425 annual events within the restaurants. Development of Catering Department SOP, menus, training and succession financial planning and annual reports
Pulte Homes, Inc. Architectural Services Group, Albuquerque, NM, US, Construction Warranty Manager
Proactively respond to all issues to help drive customer satisfaction. Immediate point of contact for customers through the entire construction process. Weekly construction progress updates, scheduled interval walks throughout construction. Final home orientation showing functionality of home and warranted items. Three and Eleven month post close walk inspections. Schedule and supervise all necessary sub contractor repairs for 12 months following close. Responsible for development and management of all national customer service processes and metrics. Interact with other functions on execution of national strategy including marketing, sales. construction and finance. Coached division field resources.
University of Arkansas, Little Rock, AR, US, BArch, Business/ Marketing