I am a Solutions Architect with 15 years of experience in designing and implementing systems in the healthcare industry. During my tenure at Philips Healthcare, I was exposed to many IT disciplines, such as Software as a Service, virtualization, server management, database support, network design and troubleshooting, and remote desktop support
By understanding the way each of these disciplines interact, I was able to develop processes to improve efficiency and adherence to company standards. I have a unique approach to problems that enables me to envision the process and adjust it to benefit the stakeholders and end users.
Philips Healthcare, Mount Vernon, WA, US, Perinatal Technical Consultant
Implemented an electronic alerting & charting system for Labor & Delivery units in a wide range of hospital IT environments across the US and Canada, with focus on end user satisfaction and repeatable success through quality procedures.
§ Assisted in the development of a quality documentation repository for quality control and support of installed systems, improving the consistency of the technical deliverables for the project.
§ Created technical documentation with focus on end-user readability to bridge the gap between the official manuals and the end user requirements, which improved the preparedness of the customer IT project team.
§ Developed a program to consolidate the rules of good system design and present them as a series of questions for use by the Sales Team, with the goal of decreasing project cycle time for the system installation by removing quote & PO revisions, which adds approximately 20% to the cycle time of the project.
§ Created innovative new upgrade process that decreased project effort and improved customer satisfaction by merging multiple patient databases into a single system. This is something that had never been delivered as effectively as my pioneering project, which was completed in 2 weeks, rather than the expected 3 weeks.
Philips Healthcare, Mount Vernon, WA, US, Installation Team Leader (Project Manager)
Coordinated installation team resources to deliver successful computer system installations using project management methodology.
§ Managed 30 small projects each month, each project with a different hospital in the Northeast Ohio Region.
§ Scheduled delivery of manufactured and value-added products in time for use by hospital and manufacturer’s installation teams.
§ Provided expert installation oversight for specialized charting system from Pittsburgh to Indiana.
Philips Healthcare, Mount Vernon, WA, US, Installation Customer Engineer
Provided installation team leadership for implementation of Patient Monitoring computer systems, and also disseminated new product information to coworkers.
University of Pittsburgh, Pittsburgh, PA, US, Masters, Information Science
Course highlights: Database Design, Client-Server Applications, Information Systems, and Network Design.
Honors - Graduate Student Assistantship
University of Pittsburgh, Pittsburgh, PA, US, Bachelors, Materials Science and Engineering
Statics and Dynamics, Materials Engineering - Metallurgy, Ceramics, Polymers
Fessenden Honors in Engineering Program - all honors courses as a freshman
The University of Pittsburgh Varsity Marching Band
Mu Kappa Upsilon - Honorary Band Fraternity; President, Vice President,
American Institute of Metallurgical Engineers; Treasurer
Engineering Student Council; Athletic Chairperson
Peer Tutor for Freshman Engineers
