PROFILE
A highly motivated, detail oriented, extremely organized, dependable, hands-on Manager, with integrity, honesty, and strong ethics offering extensive experience in office management, customer service, proficiency with business management software, internet research, and data entry, excellent written and verbal communication skills, as well as diverse people management skills, knowledge, and abilities to initiate positive change plus a unique ability to steer others in more productive directions.  Thrives in a multitasking, high-pressure environment.
KEY EXPERTISE
CUSTOMER SERVICE CREW MANAGEMENT  ACCOUNTS PAYABLE
COLLECTIONS OFFICE AND PROJECT MANAGEMENT ACCOUNTS RECEIVABLE
REGULATORY COMPLIANCE & SAFETY
BUDGETING AND SCHEDULING
MARKETING STRATEGIES
   

BRIEF SUMMARY OF EMPLOYMENT HISTORY

21ST CENTURY GUNITE, INC. * SUN VALLEY, CA. 91352
OFFICE MANAGER:  Responsible for day to day operations.          2002  TO 2011

 MANAGEMENT
Responsibilities include marketing and sales, collections, foreman/crew management and scheduling, safety training, customer service, governmental compliance, purchase orders, accounts payable and accounts receivable, budgeting, and Human Resources.  Creation and implementation of marketing strategies, client contact, and public relations.  Management of 35 to 40 employees.
 STAFF DEVELOPMENT
Development of strong employee and sub-contractor productivity.
Mentored staff through daily contact.
Established solid, positive, and productive work environment by understanding the role and the needs of all team members.
 KEY ACCOMPLISHMENTS
For the past nine years I have managed a successful company in the construction industry and even in this tight economy I have found innovative ways to create new business streamline efficiency and cut expenses.
 
KNOLLWOOD REALTY  * GRANADA HILLS, CA.                                                                                                           1996 TO 2002
    OFFICE MANAGER: (MID-SIZED, REAL ESTATE FIRM)
Responsible for day to day operations, customer service, design and implementation of marketing strategies, client contract, and public relations.

 PROJECT MANAGEMENT
Plan, organize, and manage individual and builder retail/design projects from start to completion.  Responsible for interaction with, employees, contractors, outside consultants, and vendors.

   EDUCATION AND LICENSES
      Education and Licenses
• Bachelors of Science Degree in Business Administration - Management
• Real Estate Broker’s License – State of California