John Massaro

John Massaro

Hackettstown, NJ, US



IT professional who also designs part time. Part time construction and remodel of townhouses. Have some experience drafting and Auto Cad. I have an eye for detail and presentation. Design automotive parts and a professional engine builder. Photography, video, and animation are hobbies at this time.

Passionate about work,  Deal making and meeting skills, Great communication skills,  A sixth sense about projects,  Ergonomic sensitivity,  Great team player,  Political smarts,    Teaching, mentoring, and knowledge sharing to succeed,  Resolving “gray” issues",    Vendor management, Contract negotiation, An eye for detail,  Presentation skills in Auto CAD and drafting



Cablevision Systems, Randolph, NJ, IT Analyst, Administrator, Tech

Create Business model for Outside Plant as it pertains to their special needs for Status Monitoring.
Support all applications for New Jersey South Outside Plant.
Support computer system development including testing, implementation, documentation and installation. Understanding Data Center power and cooling concepts, racking and stacking hardware, asset management and network patching.
Worked with vendors to help clients troubleshoot, evaluate current and future needs of the system.
Train management and employees on this software application.
System is monitored daily.
Liaison between departments.
Assigned to Status Monitoring of fiber traffic, DOCSIS equipment, RF and power supplies with Acterna, AM Communications, Tollgrade software and firmware for the state of NJ and part of Rockland, NY.
This includes LAN/WAN connectivity over fiber for the same local via company fiber ring.
Maintenance of Sun Fire server. This includes system data and as well as the server itself.
Research and implementation of LAN/WAN, Switches and miscellaneous equipment for this project.
Update management on future cost analysis of maintenance and maintenance of the plant.
Update and support a Regional Vice President , Manager, 12 Supervisors and 70 Technicians.

Aug 2000 - Feb 2013

Cablevision Systems, Piscataway, NJ, US, IT Engineer, Sr CS Representative

Installation, repair and maintenance of all routers, switches, Cisco, servers and hubs including fiber lines and transceivers, Single and Multi mode.
Resolved WAN issues with Optivity 5.3 for HP Open View.
Support 250+ personal computers. Including installation, rebuilding, troubleshooting, and repair of hardware and software. This includes training the clients in a call center environment.
Planning and implementation of short term PC’s for specialized projects for one to three months.
Installation and troubleshooting of servers and LAN lines CAT 5 and related hardware with or without Fluke Network Assistant.
LAN Administrator for Novell Networking system 4.0.
Production of all reports to management produced from Rockwell Spectrum phone switch on Total Recall software and Syntellect System 6000.
Administer Rockwell phone system. This includes the installation and troubleshooting of phone lines CAT 3 and related hardware.
Assigned to Year 2000 Compliance project.
Production of quarterly and year end financial statements to corporate office.

Mar 1998 - Aug 2000

TKR Cable, Cablevision, Piscataway, NJ, US, Technical Support, CS Representative

As a Customer Service Representative supported 450,000 customers
Managed sales of new and existing accounts with CSG, RDBMS.
Review and/or research all billing inquiries.
Provide technical support for cable related products such as converters, remotes, switches and cabling.
Set appointment for Field Service if issue could not be resolved by phone.
Resolved problems with cable equipment and diagnostic equipment.
Troubleshooting computer problems.

As a Technical Support/Help Desk
Implementation of a TEAM/system that would provide quality assurance to management, customer service representatives, and customers.
Create and implement on-line written and visual help system for customer representatives.
Reduce the monies spent on trucks being sent into the field via unnecessary truck rolls.
Training of CSRs’ in all aspects of troubleshooting, equipment such as TV’s, VCR’s, wiring, cables, remotes and converters.
Relay all information provided by engineers to management, CSRs’ and customers to resolve all technical and operational issues.

Sep 1995 - Mar 1998


County College of Morris, Randolph, NJ, US, PMP, and MS Project 2013

PMP, and MS Project 2013

Jun 2016 - Sep 2016

Robotech CAD Solutions, Hoboken, NJ, US, Revit Architecture

Taking Revit Architecture.

Oct 2013 - Jan 2014

Global Knowledge, Hackettstown, NJ, US, CISCO CCENT V2


Nov 2013 - Nov 2013

Exit Certified, Edison, NJ, US, Red Hat Linux Administrator I

Red Hat Linux Administrator I

Aug 2013 - Aug 2013

Tech Data, Inc., Elizabeth, NJ, US, Cisco CCNA

Workshop for Cisco Certified Network Associate

Jan 2001 - Jan 2001

PC Age, Inc, Edison, NJ, US, Network Engineering

Network Engineering and Microsoft Certified Professional

Sep 1999 - Oct 2000

School of Visual Arts (SVA), New York, NY, US, Generl Design and Animation

Study of animation and video production.

Jan 1993 - May 1998

Interactive Telecommunications Program Tisch School of the Arts at NYU, New York, NY, US, Animation

Intermediate Animation/modeling, workshop.

Sep 1996 - May 1997

Middlesex County College, Edison, NJ, US, General sutdies

General studies

Sep 1982 - Jun 1991

Areas of Specialization