Seasoned professional within resource management and logistics. I have superior technical skills with a passion for technology. I have worked in a variety of environments including; corporate, non profit and government. Presently I am an IT Support Analyst for Universal Music Group working on IT Resource Managment and the Windows 7 migration project.
My best attributes are my adaptability, analysis skills and tenacity to get the work done.
Universal Music Group, New York, NY, US, IT Support Analyst - Long Term Contract
• Procure, inventory and distribute IT resources throughout UMG headquarters and east coast office
• Create Fixed Asset Reports for all recently purchased computers, printers and displays
• Track, record and close tickets for purchases of computers, displays, peripherals, audio and system components from technology vendors using Remedy Asset Management tool
• Maintain and updated inventory of over 500 hardware assets within System Center Configuration Manager
• Document and report all technical assets assigned to employees using System Center Configuration Manager, Remedy and spreadsheets
• Support Apple, Android and Blackberry, HP and Xerox hardware and software
• Project lead for the Windows 7 migration project in the northeast offices
• Order office supplies and contacted third party support for network printers, copiers fax machines and document archiving
• Liaise between business users and technology groups regarding new technology acquisition and support
• Gather business requirements and priorities of clients and IT operations
• Provide recommendations for operations processes, procurement procedures and inventory procedures
• Collaborate with Desktop Support and Business Unit teams on new technologies and technical trends to increase efficiency of corporate operations
United Nations, New York, NY, US, IT Coordinator - Long Term Contract
• Procured, inventoried and distributed IT and communication resources at United Nations Headquarters
• Implemented new processes to provide increase security and productivity with resource management operations
• Performed audits for IT and communications equipment and provided assessment to management
• Prepared and monitored ICTD operations budget of $150 million dollars for purchase of information technology and communications equipment
• Created resource and financial reports using business objects, SQL queries and spreadsheets
• Reviewed technical proposals and price quotes of information technology and telecommunication equipment provided by technology vendors such as; Lenovo, HP and Tandberg
• Translated new technology specifications and provided assessment to management
• Initiated procurement process of ICT assets and office supplies such as requesting bids from vendors, raising a low dollar requisitions, high dollar requisitions or blanket purchase orders
• Supervised and delegated duties to four employees under the Inventory Management and Assets Control (IMAC) unit
• Tested and analyzed new computer and communication technologies provided by technology vendors
• Liaised between business users and technology groups regarding project specifications, requirements and business processes for the Siebel service management system
• Participated in the UAT phase for the Siebel service management system which involved finding issues and provide solutions for a better user experience and increase operation efficiency
• Trained staff on the new Siebel CRM system, procurement procedures, and operations procedures
• Coordinated meetings with project managers, stakeholders, subject matter experts, analysts and 3rd party agencies for the capacity planning project
• Evaluated new operation sites provided by Capital Master Planning for ICTD operations
• Transferred and repositioned of over 1600 staff to new offices within New York as per the CMP project plan
Girl Scouts of the United States, New York, NY, US, Technical Consultant - Short Term Contract
• Procured, inventoried and distributed IT resources at Girl Scouts corporate headquarters
• Gathered business requirements and priorities of clients and Data Center personnel for inventory operations
• Provided recommendations for integrating changes into current development of applications and systems
• Collaborated with Desktop Support and Networking teams on new technologies and technical trends to increase efficiency of the Data Center and corporate operations
• Performed functionality testing of programs and packaged software for laptops and desktops with Altiris deployment software
• Analyzed changes and enhancements for system application software to determine impact on existing production systems, operating procedures, and systems designs
• Deployed Microsoft Windows XP installations and other software products for over 500 clients with Altiris deployment software
• Documented and reported all technical assets assigned to employees using Altiris Client Management Suite
• Tested new hardware technologies from IBM, Dell, HP, Logitech and other manufacturers
• Organized and cataloged technical assets by specific identification numbers on MAGIC Helpdesk system for budget analysis and auditing
• Tracked and recorded purchases of peripherals and system components from COMPUSA and CDW vendors
• Retired client issues regarding computer hardware assignment and retrieval through MAGIC Helpdesk system
• Handled signature release of technical assets out of inventory for deployment and recycle
Healthcare Management Resources, Inc, Middletown, NY, US, Technical Consultant - Part Time
• Handled XP rollouts and updates on desktops and laptop computers
• Created XP images for desktops and laptops
• Configured and supported MS Outlook email
• Executed moves, adds, and changes of desktops, laptops, telephones and PDA’s to different locations
• Assisted with file conversions and data retrieval for client billing records
• Performed backups of desktops, laptops and servers as scheduled by the network engineer.
• Stored and tracked orders for peripherals and system components from all vendors
• Provided technical support for Spanish speaking clients
Seligman DataCorp Inc., New York, NY, US, Associate Business Analyst
• Gathered business requirements for design and implementation of asset database
• Performed user quality assurance on mutual fund related front and back office operations on Personal Asset Recordkeeping
system (PAR) and Imaging applications for account mergers, trade executions, and mutual fund unit pricing updates
• Managed projects involving data integrity and mutual fund trading compliance to improve trade executions, data tracking, and work productivity
• Liaised between business users and technology groups regarding project specifications, requirements and business processes
• Analyzed test results from software enhancements for 401K retirement operations and PAR database
• Provided training to users on results tracking, new data analysis, account queries, and processing procedures
• Coordinated with third party programmers, internal units and divisions on data cycle updates, new business requirements and database enhancements
