Hanna Lin

Hanna Lin

Ridley Park, PA, US



I recently moved to Philadelphia area from Kentucky and I'm currently looking for a full-time job in the area. I have an extensive knowledge in administrative tasks and customer service. I'm very motivated young professional that constantly wants to learn new things. I have proven to be an excellent team player with positive attitude. My dedication to my work is exemplary and I prefer to be proactive rather than looking for guidance. 



Associations International, Lexington, KY, US, Member Services Coordinator

Frontline telephone and e-mail customer service for association's clients' members and customers; dues renewal and new member processing, including data entry and distribution of invoices; handling association conference and event registration processing; in addition telemarketing as needed for member renewals, conference attendance and member recruitment.

Feb 2010 - Jun 2012

Sampo Bank, Helsinki, FI, Customer Service Representative

Problem solving daily customer banking issues in a contact center environment. In addition, actively engaging bank customers to use our bank products and responsible for conducting training to new hires.

Jun 2008 - Aug 2009

Drum Communications, Helsinki, FI, Communication Assistant (trainee)

Responsible in assisting project managers with various marketing projects: performing market research of client exposure by researching various media platforms and presenting findings to project managers; writing press releases and assisting with press release events, contacting various media outlets to market press release events.

Jan 2008 - Jun 2008

Petrasol Business Services, Helsinki, FI, Receptionist/Administrative Assistant

Tasks included customer care, telephone reception, making commercial invoices for Business Center clients, updating inventory and accounts receivable databases, arranging meetings and teleconferences, engaging in limited business development with potential clients and acting as a liaison between the management and Business Center clients.

Aug 2007 - Jan 2008


Laurea University of Applied Sciences, Espoo, FI, Bachelors, Communications

Bachelor studies specializing in corporate communications

Aug 2004 - Jun 2008

Avans University of Applied Sciences, Breda, The Netherlands, International student exchange program

International studies focusing on Business and Administration (part of my Bachelor's degree)

Jan 2007 - Jul 2007

Finnish Business College, Helsinki, FI, Office Management and Information Technology

Associate's degree

Jan 2002 - Jun 2004

Areas of Specialization