Prudential Financial, Newark, NJ, US, Training Administrator

 Developed, maintained and revised, as necessary all processes supporting the administration of training coursed including curriculum and course structure, course testing and upload, the use of prerequisites, fulfillments and subscriptions within those structures.
 Developed and maintained and revised as necessary, all processes supporting student registration, online completions, tracking and training of delivery.
 Developed documentation and provided guidance on the processes and procedures for local administrator and authorized report managers for use of the LMS, as needed.
 Produced and verified training status reports for targeted audiences. Escalated identified issues to appropriate parties as needed.
 Analyzed data, identify root causes and maintain documentation of LMS Issues. Track to resolution.
 Managed training program rollouts, including audience identification, learner communications and reporting.
 Monitored course rollouts to ensure expected learner notifications are generated by the system as prescribed. Respond to all inquiries directed to compliance training mailbox.
 Participated in formal testing of online courses to ensure they operate and are tracked correctly on the selected platforms
 Established schedules for reporting and communications of active rollouts.
 Tracked and monitored externally hosted online programs and reconcile usage between the internal and external Learning Management systems
 Produced system reports as necessary to produce data for the monthly metrics.
 Drafted training notices, entered and maintained student notifications text and rules to ensure initial and reminder notifications are generated. Coordinated tests to ensure translated notifications appropriately render in local language
 Performed first level support for LCBE administrators and report managers with questions of LMS functionality.
 Performed first level support for students with questions on registration, scheduling, using the website and launching online programs or assessments. Implemented escalation procedures as necessary
 Created and updated Web Based Training (WBT) courses using Lectora softwar