OPERATIONS AND EXECUTIVE ADMINISTRATION
Professional Representation ▪ Outstanding Communicator ▪ Customer Service Excellence
Highly motivated, solutions-focused professional with extensive experience and an impressive record of achievements within all facets of administration and customer service. Strong time and resource management skills, implementing strategic administrative and operational initiatives to enhance productivity, quality, client service and overall bottom line performance.
Cross-functional Executive Support
Professional Presentation Specialist
Special Events & Meeting Management
Process & Productivity Improvement
Reporting, Record Keeping & Documentation
Project Planning and Management
Problem Solving and Decision Making
Outstanding Organizational and Technical Skills
CNN, Atlanta, GA, US, Director of Operations - Content Development and Strategy
Effectively manage daily operations for CNN Content Development and Audience Engagement Executives. Successfully coordinate and manage multiple production calendars, scheduling meetings, prioritizing and adapting to continual scheduling challenges. Track and ensure timely completion of key projects and initiatives. Ensure timely submission of expense reports in Concur and track reimbursement, planning production budgets, ensuring budget controls. Assist Direct Reports with production scheduling, invoices and special projects as detailed:
CNN Heroes Audience Management Director – Oversee RSVP list of show attendees, VIP, Celebrity and Executive seating at event, direct point of contact for CNN Executives and CNN Anchors lodging and ticket distribution, managed production staff lodging contract, site requirements and travel.
CNN Program Submission Director – oversee all program submission from agents, studio guest, and external submissions to CNN regarding programming ideas; assigned to Executive Producers according to program specifics.
CNN Idea Lab – oversee weekly brainstorming meeting to generate ideas around programming, managed attendee list, meeting location and catering set-up
Meeting & Event Manager – researched sites and vendors for future meetings and events, coordinate housing and travel requests, organize contracts, promotional materials and meeting files, tracked expenses and prepare department reports and maintain registration and housing databases for all related meetings.
Capella University, Minneapolis, MN, US, Masters, Management and Leadership
Management and Leadership
Management involves coordinating, implementing, promoting, supervising, and directing the activities of individuals, organizations, and businesses. The focus of the Management and Leadership specialization is to develop individuals who have the skills and competencies necessary to successfully lead people and manage organizations in a dynamic, global environment.
Peabody Award win for 2010 Coverage of the Gulf Oil Spill, Award
Contribution Award for 2010 Coverage of the Gulf Oil Spill
Peabody Award win for 2008 Coverage of the 2008 Presidential Primary Campaigns and Debates, Award
Contribution Award for 2008 Coverage of the 2008 Presidential Primary Campaigns and Debates