Results-driven, IT Professional with extensive experience in administration, development,
support and implementation of enterprise-wide networking and system solutions
SUMMARY OF QUALIFICATIONS
• Extensive hands-on experience in system and network management, installation, maintenance, administration, security, troubleshooting, training and technical support.
• In-depth knowledge of network technologies, architectures, and platforms, with the ability to apply them to the strategic benefit of organizations.
• Proven ability to successfully streamline, optimize, and maintain system/network functionality performance, and recoverability in mission-critical environments.
• Adept at working with management to prioritize activities and achieve defined project objectives; able to effectively translate operational/network requirements into technical solutions.

EDUCATION AND TRAINING
MASTERS IN INFORMATION SYSTEMS MANAGEMENT, 2010
KELLER GRADUATE SCHOOL OF MANAGEMENT, Sherman Oaks, CA
B.S. IN NETWORKING AND COMMUNICATIONS MANAGEMENT, 2005
DEVRY UNIVERSITY, Sherman Oaks, CA
• Graduate Certification - Information Systems Management, 2011
• A+ Certification, 2003
TECHNICAL SKILLS
• Desktop Operating Systems: Microsoft Windows XP (Pro/Home) (32/64bit), Windows 7 (32/64) (Home, Home Premium, Business, Ultimate), Windows Vista (32/64) (Home/Home Premium/Business/Ultimate), Windows 2000, Windows NT, Windows 9x (95/98/ME), Mac OS 9/10.3-6 /MAC OS X
• Software: Word, Excel, Outlook, PowerPoint, Access/Project, Visio,  Adobe (Acrobat / Photoshop / Illustrator), GoToMyPC, VNC, LogMeIn, Cisco VPN Client, Blackberry and Palm  Desktop, Symantec (Antivirus, Ghost) MacAfee (Antivirus, Anti Spyware), Bart PE, Dameware Utilities, SMS
• Server Operating Systems: Microsoft Windows 2003 (Server/SBS/Advanced), 2008 Server, 2000 Server, NT 4.0 (PDC/BDC),  Mac OS X Server
• Server Applications: Active Directory, Exchange, File and Print Services, Blackberry Server, Terminal Services
• Wired Networking (LAN/WAN):  Switches, Routers, Bridges, Firewalls, Modems, Network Printers and Scanners, Cabling (Cat 3/5/5e/6/7/UTP/STP/Coaxial/Fiber-optic)
• Wireless Networking (WLAN/Wi-Fi): 802.11 (A/B/G/N) Wireless Routers/Access Points, WPA, WEP, MAC Filtering, 2.4 and 5GHz Band Radio Waves
• Network Protocols: TCP/IP, DHCP, DNS, VLAN, FTP,TFTP, Telnet, Ping, HTTP, HTTPS, RDP

• Hardware: Dell (Desktop/Laptop/Server), HP (Desktop/Laptop/Servers/Printers/ Scanners/Copiers/Networking), Xerox (Printers/Copiers,) Canon (All In Ones), IBM (Desktop/Laptop), Toshiba (Laptops), Sony (Laptops/Media Devices), Mac (Desktops/Laptops/Handheld Devices), Blackberry,  Linksys (Routers/Switches/IP Phones), D-Link (Routers/Switches), Cisco (Routers/Switches/Firewall/IP Phones), Intel (Motherboards/Processors/Graphics Cards/NIC), Gigabyte (Motherboards/Graphics Cards), Netgear (Routers/Switches/NIC)
PROFESSIONAL EXPERIENCE
DESKTOP/NETWORK SUPPORT TECHNICIAN   JUNE 2005 - Present
CIRES TECHNOLOGY, Los Angeles, CA
• Set-up and maintained computer hardware and software, built desktop computers choosing motherboards, processors, RAM, video card, hard drive.
• Installed, configured, and upgraded hardware for notebook computers; installed Microsoft Windows, Outlook and MS Office Suite, and Apple desktops and laptops.
• Implemented and maintained servers, and Domain Controller with Active Directory, user accounts, passwords and group policies; set-up file and print servers.
• Set-up and maintain networks for home and small businesses (LAN or WLAN). Made, ran, punched down Cat 5, 5E and 6 network cables and wall jacks, set up DHCP services, and created wireless networks.
• Set-up and configure mobile devices including Android, Iphone, and Blackberry.
• Provided contractual services supporting up to 4,000 local and remote users.

NETWORK TECHNICIAN  September 2007 – July 2008
ZYNX HEALTH, Los Angeles, CA
• Configured new and existing Dell and IBM desktops and laptops.
• Created user login and email accounts with Windows 2003 Active Directory and Exchange.
• Racked file print servers, SQL servers and connected to network.
• Enabled remote access using Cisco VPN Client for laptops and GoToMyPC for desktops.
• Resolved Helpdesk calls, providing local and remote user support via phone.
• Tracked issues, monitored network performance, recorded problems and implemented solutions.
• Created and maintained comprehensive software and hardware inventory database.

PC/LAN TECHNICIAN  April 2007- September 2007
DATADIRECT NETWORKS, Chatsworth, CA
• Set up and maintained Dell Desktops and Laptops and HP printers (Local and Network).
• Configured Blackberries and Palm devices for phone, email, and Internet.
• Migrated domain controller from Microsoft Windows NT to Microsoft Windows 2003.
• Created user accounts in Windows NT User Manager and Windows 2003 Active Directory.
• Tracked issues, monitored network, and recorded problems and solutions.
• Maintained organizational software and hardware inventory system.