My name is Sarah, and at present, I am working as a Subject Matter Expert (SME) where I am responsible for assisting the internal call team with their questions and resolving conflict as needed, although I am hoping to gain professional experience in architecture and design.
I graduated from Texas Tech University with a Bachelor of Science degree in Architecture. During my time in our architectural studio courses, we primarily drafted in AutoCAD, utilized Rhino in our 3D modeling, and post-produced with Adobe Creative Suite programs, then with a brief introduction in using Revit. Our projects focused primarily on designing museums with offices and artist studios, gradually focusing on structure, architectural codes, as well as facade design, followed by a brief summer Urban Design-focused study abroad studio course, in which I spent my time in Paris. In early 2014, I participated in our college's annual Dean's Cup weekend-long design challenge, which that year, the prompt was to design a space capsule for two. Together in a team of three people, myself and my colleagues, we earned an Honorable Mention for our efforts, only to be featured in Lubbock's First Friday event later in the year.
Salelytics, Subject Matter Expert (SME)
- Received inbound calls to help register and pre-screen patients for different medical programs as well as providing troubleshooting for different devices.
- Placing pre- and post- appointment outbound calls, handling special projects, responding to incoming chats and emails through Salesforce and Microsoft Unified Service Desk.
- Assisting the internal team, efficiently resolving conflict, supervising new hires, and providing important feedback to management.
University of Texas at San Antonio, San Antonio, Geography and Environmental Sustainability (GES)
Texas Tech University, Lubbock, TX, US, Bachelors, Architecture
- Received an Honorable Mention award for the annual Dean’s Cup design competition.
- Obtained the Autodesk Building Performance Analysis Certificate (BPAC)
- Volunteered with Graduate students for the University’s Urban Stage project in downtown Lubbock with an effort to refresh the city and utilize existing space.
Texas Tech College of Architecture Dean's Cup Honorable Mention, Honorable Mention
My teammates and I were granted an Honorable Mention for a 48-hour-long project I partook in for the College of Architecture's annual Dean's Cup competition, with the prompt to design a space capsule for two.
