Timothy Ahmed

Timothy Ahmed

New York, NY, US




Burrow, New York, NY, US, Customer Experience Associate

Jun 2019 - current

Bonobos, New York, NY, US, Customer Delights Specialist

Tasked with monitoring the workflow of customer delight leads and translate them into super memorable experiences. Discussed potential solutions with the delights team and assisted in the storytelling and presentation of case studies internally. Often reached out to vendors to create personalized Bonobos gifts based on customer interactions.

Nov 2018 - Jun 2019

Bonobos, Support Operations Associate

Assisting our Experience Ninjas' productivity through handling refunds, unspecified returns, potential fraudulent activity, and other special projects to help speed the workflow of completing customer inquiry tickets.

Mar 2018 - Nov 2018

Sandata Technologies, Claims Adjustment Manager

Monitored the claims submissions team's productivity. Created a workflow to cater to the needs of the team while operating at high efficiency. Praised by company VP for taking lead in an unfamiliar field of clients and taking on the role of the manager after the departure of key stakeholders.

Dec 2015 - Aug 2016

Realtime Center for Learning, Garden City, NY, US, Executive Administrator

Monitor all administrative work at the office of the director and bursar. Other responsibilities include weekly equipment check, grading typing tests, collecting fees, submitting ad copy, and organizing school open house events.

Jan 2015 - May 2016

Realtime Center for Learning, Westbury, NY, US, Executive Assistant

Managing the office of the Director and organizing events and meetings. Other administrative work includes bookkeeping, preparing financial documents, reaching out to press for regarding events and ad space, and scheduling travel arrangements.

Jun 2014 - Jan 2015


Aug 2008 - Jan 2014


2009 NBA Rookie Challenge, 1st Place

Winning Uniform Design


Areas of Specialization