Burrow, New York, NY, US, Customer Experience Associate
Bonobos, New York, NY, US, Customer Delights Specialist
Tasked with monitoring the workflow of customer delight leads and translate them into super memorable experiences. Discussed potential solutions with the delights team and assisted in the storytelling and presentation of case studies internally. Often reached out to vendors to create personalized Bonobos gifts based on customer interactions.
Bonobos, Support Operations Associate
Assisting our Experience Ninjas' productivity through handling refunds, unspecified returns, potential fraudulent activity, and other special projects to help speed the workflow of completing customer inquiry tickets.
Sandata Technologies, Claims Adjustment Manager
Monitored the claims submissions team's productivity. Created a workflow to cater to the needs of the team while operating at high efficiency. Praised by company VP for taking lead in an unfamiliar field of clients and taking on the role of the manager after the departure of key stakeholders.
Realtime Center for Learning, Garden City, NY, US, Executive Administrator
Monitor all administrative work at the office of the director and bursar. Other responsibilities include weekly equipment check, grading typing tests, collecting fees, submitting ad copy, and organizing school open house events.
Realtime Center for Learning, Westbury, NY, US, Executive Assistant
Managing the office of the Director and organizing events and meetings. Other administrative work includes bookkeeping, preparing financial documents, reaching out to press for regarding events and ad space, and scheduling travel arrangements.
