DHI/Hcareers, Vancouver, BC, CA, Customer Success Manager

Partner with both internal and external clients in an effort to support process management in all aspects of product development and delivery solutions to ensure maximum operational efficiency. Train, coach, and mentor Customer Success Team in taking ownership for individual responsibilities in order to meet departmental objectives in a timely and productive manner. Collaborate with various departments to brainstorm best services and tools to offer to clients; deliver management reports containing data on customer interactions and product fulfillment. Fully manage backend functionality for internal/external clients; utilize solid technology skills in testing site functionality, consistently cleaning client data in SalesForce, analyzing and reporting on data related to service issues/ad revenue/advertising results, implementing banner ads, and applying search engine optimization techniques to drive traffic to Website.

University of Minnesota-Twin Cities, Minneapolis, MN, US, Bachelors, Architecture