Computer professional with (10) years overall experience in computer support in a network (LAN/WAN) environment. I have (8) years of experience in the Architecture / Engineering / Construction industry. My specialties and experience include: hardware and software support. I am highly skilled and proficient in troubleshooting and repair, provide resolution mostly on Microsoft products like Office 365 (Word, PowerPoint, Excel) and Engineering software. Familiarity with Autocad, Revit, Adobe Acrobat Bluebeam.
TTG Engineers, Pasadena, CA, US, IT Helpdesk Support/Desktop Support
. Responsible for help desk request to our in-house employees.
. Respond to incoming calls, e-mails regarding software and or hardware problems.
. Assist end user from remote location using LogMeIn and IntelliAdmin for any software and hardware issues.
. Provide one-on-one end user problem solutions over the phone and in person.
. Install, configure, test and maintain end users workstations, peripheral devices and other networking products.
. Perform troubleshooting and diagnostics of complex software and hardware problems and recommend, implement corrective solutions.
. Maintain an inventory of monitors, keyboards, hard drives, modems, printers, scanners and other peripherals.
. Monitor network and server activity and performance.
. Install CAD/Revit and other engineering applications customized profile configurations based on various platforms and operating systems.
, Provide support for iOS and Android phone users.
HDR, Pasadena, CA, US, SSR/ IT Support
. Worked with end user to identify and deliver required PC service levels.
• Knowledgeable in computer hardware and software troubleshooting and repair.
• Replaced set up and maintain quarterly leased computers such as desktops and laptops.
• Monitor and maintain network health through day to day operation.
• Provide and maintain connectivity toremote desktop users.
• Provide support thru phone calls, emails, remote connection with the use of remote applications.
• Made phone calls to vendors to get support for other hardware related problems.
• Assume additional responsibilities as assigned.
AMA Computer College, Makati City, Philippines, Bachelors, B.S. Computer Science
Computer Science involving the study of computer architecture and programming languages.
