JOB OBJECTIVE: Operations Management with a focus on Information Technology

CAREER SUMMARY

A dedicated management professional with over fifteen years experience within the defense, financial and retail sectors providing business solutions centered on application of tools, processes and human capital. A clear communicator; able to get point across to a diverse multicultural audience. A hard working team player, committed to providing high-quality support and excellent problem solving skills to all organizational levels. A strategic thinker, focused on planning then executing to produce measurable results.

RELEVANT ACCOMPLISHMENTS:

      Operations Management:

• At Precision Infrastructure, increased new business win-rate by 20% by instituting a program that helped find opportunities that best fit company’s capabilities and strengths.
• In first year at US Army PEO C3T, the site enjoyed a 10% revenue growth and a 16% profit (EBITDA), which was extremely high compared to industry standards.
• Authored executive summaries, corporate capabilities, management plans, technical volumes, past performance and statement of work compliance for multiple proposals to federal agencies such as: Department of Defense, Department of Homeland Security, United States Department of Agriculture, Department of Veterans Affairs, Department of State and Department of Interior to name a few.
• Utilizing Microsoft SharePoint to build a virtual proposal library, which was a clearinghouse for all proposal development boilerplates, templates, past performances, capability documents and ancillary copy.

Project Management:

• In an effort to automate a failing scheduling effort, led a team supporting the Chief Information Officer (CIO) to roll out "Microsoft Project 2002" Enterprise Solution/Project Server to PEO C3T staff and project management offices allowing a geographically disparate organization to integrate multiple project planning, document sharing, issue tracking, and risk mitigation endeavors.
• Headed up a global status reporting team including members of Asia, Europe, Africa, South America, Japan and the United States.
• Conducted planning and operational readiness assessments to provide an effective transition into production.
• Facilitated the development and maintenance of the primary intra-net website as a communications tool, enhancing both project visibility and creating a knowledge portal for stakeholders.

PROFESSIONAL EXPERIENCE:

PRECISION INFRASTRUCTURE, INC., LAKEWOOD, NJ

Operations Manager                                                                                                                               2011 to Nov 2013

• Interfaced with clients to prepare and update Business Requirements Documentation including thorough data analysis and mapping
• Planned, scheduled and executed all stages of project implementations and monitored progress to meet project deadlines.
• Communicated all statuses clearly - tracked, planned, and reported implementation progress, identifying and escalating project risks and resource conflicts to internal stakeholders and top management.
• Led all aspects of federal contracting, from sales forecasting, pipeline management, master schedule oversight, purchasing, supply chain management, production planning, inventory management, in-house proposal writing and CRM relations.

Proposal/Capture Manager                                                                                                                           2010 to 2011

• Worked with the Business Unit Managers and Account Managers to prepare proposal plans that met the objectives of the proposal budget and timeline.
• Developed and managed schedules for completing RFP responses, coordinated feedback from internal and external resources, and ensured the RFP responses were complete and accurate and fully responsive to every requirement articulated in the client RFP document.
• Prepared initial assessment of the technical, financial, schedule or any other unusual risks associated with a proposal.
• Responsible for coordinating contributions from internal stakeholders and external partners to ensure that all proposal requirements and deadlines were met.
• Developed win strategies and storyboards; coordinated with subcontractors by initiating the data collection process; led kick-off meetings, provided overall guidance to teaming partners to ensure writing assignments were adhered to.

Stellar Services, INC., New York, NY                                                                                                                                                               

Managing Consultant – Reporting to COO                                                                                              2008 to 2009

• Utilized Business Process Re-engineering (BPR) methodologies to improve financial reporting throughout corporate offices.
• Wrote policies and implemented standard operating procedures (SOPs) to enhance reporting structure.
• Developed bids and proposals: the most significant of which was a large electronic content management (ECM) and hosting project for a Fortune 500 corporation.

4D SECURITY SOLUTIONS, INC., South Plainfield, NJ                                                                                                                                

Master Scheduler - Port Authority Intrusion Detection System Project                                               2007 to 2008

• Had sole responsibility for the planning and scheduling of over two thousand system integration events.
• Worked primarily with project manager, directors of software development, test and evaluation and systems engineering to construct and sustain the Microsoft Project 2007 plan of work.

ENGINEERING SOLUTIONS AND PRODUCTS, INC., Eatontown, NJ                                                                                             

Operations Specialist – Operations                                                                                                              2006 to 2007

• Reported directly to the Chief Operating Officer (COO) of a $100 million engineering and logistics firm.
• Responsible for overall care and feeding of a staff consisting of over 700 engineers, logisticians, business analysts and warehouse personnel in the execution of delivering first-rate services to multiple customers ranging from Department of the U.S. Army to Acquisition Corps Project Managers.

ROBBINS-GIOIA, LLC, Fort Monmouth, NJ                                                                                                                                         

US Army Northeast Account Manager - Defense Services                                                                      2005 to 2006

• Provided complete customer satisfaction to all current and future contract deliverables for Ft. Monmouth, Picatinny Arsenal, and Tobyhanna Army Depot and minor sites consisting of Huntsville, AL, Ft. Hood, TX and Watervliet, NY.
• Reported to the Sr. Vice President of Defense Services on all matters pertaining to account management, to include profit and loss.
• Had oversight of eleven contracts, one Blanket Purchase Agreement at Ft. Monmouth, and various other delivery vehicles to include the Rapid Response (R2) and Strategic Sourcing Strategies (S3).

Base Realignment and Closure Capture Manager - Defense Services                                Sept 2005 to Dec 2005

• In charge of writing the business case, developing the budget, writing the capture management plan, generating and giving capabilities briefings to potential teaming partners and senior leadership, and creating marketing campaigns and materials for company’s BRAC initiatives.
• Developed the thought leadership approach for BRAC-related service offerings.  Developed an integrated plan, process, and schedule for related activities to ensure communication and reuse across all Defense Group sites.

Operations Manager - U.S. Army PEO C3T and Merrill Lynch                                                            2003 to 1998

• Provided program management coordination to United States Army Program Executive Office for Command, Control and Communications Tactical (PEO C3T) with the objective of introducing new technologies in tactical communications and battle command and control.
• Responsible for 19 full-time employees supporting multiple clients located predominantly at Ft. Monmouth, NJ and Ft. Hood, TX.  I maintained control of and responsibility for revenue and profit objectives.                              

• Assisted in the overall development of a software tool, an SQL database, which enabled the PEO C3T community to track, analyze and mitigate software development issues.

• Authored a "Best Practices Guide," which provided the operational guidelines for phase I of a new billing system project in the Securities Services Division.  Established to institutionalize the process, the guide helped to take the project from a domestic tactical solution to a global-reaching strategic initiative.
• Played an instrumental part in the overall System Development Life Cycle (SDLC): Project Planning, Feasibility Study; Systems Analysis, Requirements Definition; Systems Design; Implementation; Integration and Testing; Acceptance, Installation, Deployment and Maintenance for the development of a web-enabled billing system for Merrill Lynch's newly formed Securities Services Division (MLSSD). Created detailed project plans to document and communicate requirements, scope and constraints to project stakeholders, management and user community.

Additional Professional Experience:

Express for Men, Store Manager                                                                                     1997 to 1998

Strawcon Marking and Distribution, Shipping and Receiving Manager                           1993 to 1997

Macy’s Northeast (Herald Square, NY)                                                                            1992 to 1993