Archinect

IT Client Service Specialist

Perkins Eastman Perkins Eastman Employer:
San Francisco, CA, USLocation:
Tue, Feb 5 '19Posted on:
Full-timeType:

Perkins Eastman is a global architecture and design firm guided by the belief that design can have a positive and lasting impact on people’s lives. With more than 1,000 employees in 17 locations around the world, we collaborate seamlessly across borders, barriers, and disciplines to connect people and ideas. Whether conceiving of new healthcare models, reviving a local landmark as a boutique hotel, or helping communities become more resilient, we are united in a dedication to progressive and inventive design that enhances the human experience. If everything is design, everything we do is HUMAN BY DESIGN.

Description:

The IT Client Service Specialist is a customer-service focused role.  The successful candidate will help to directly support the Washington, DC location, while providing remote support for staff in all other locations.   Collaboration with team members in the IT Support, Systems, Applications and Network groups will provide opportunities to participate in technology project design and implementation firm-wide.  This position reports to the IT Services Manager and IT Director. This role requires adherence to and communication of standard IT policies, procedures, and best practices pertinent to IT Support operations. The goal is to deliver exceptional desktop services and customer support.
 

Desired Technical Skills:

  • Background supporting both Windows and Apple personal computing environments.
  • Experience with workstation and laptop re-imaging (Acronis, Ghost, SCCM, etc.)
  • Server/Workstation (Windows Server 2012/R2, Windows 7/8/10)
  • Storage (EMC, EqualLogic, Cloud, etc.)
  • Virtual Technology (VMWare, Citrix, etc.)
  • Mobile Technology (smartphones, laptops, tablet/iPad, etc.)
  • Telephony (Desktop & Conference Room Analog, Digital, VoIP systems and solutions)
  • Messaging (Exchange/Outlook, Office365)
  • Collaboration Tools (File Exchange/Sharing, DFS etc.)
  • Business Applications (MS Office, Adobe Creative Suite, etc.)
  • AEC Applications (AutoCAD, Revit, 3ds Max, Rhino, Sketchup, Newforma, etc.) a plus
  • Scripting and Basic Web Development is a plus

Physical Requirements/Work Environment

  • Normal office environment with moderate noise level, occasional lifting of up to 25 lbs., regular walking, sitting, bending, twisting, standing and reaching.
  • Ability to perform consistent daily work on a computer.
  • Travel is not typically required but may be necessary in support of regional or site-based offices
  • Must be accessible by mobile phone during and outside of business hours for occasional support emergencies
    (mobile stipend provided).
  • Must be willing and able to respond quickly to emergency support situations.  Occasional weekend or off-hours work may be required.

Experience:

  • BS in Computer Science (or related field) or equivalent combination of education and experience required
  • Minimum of 2 years of experience within IT Support (within an AEC firm, a plus)
  • Achievement in industry-standard hardware/software certifications (i.e. Microsoft, Apple, A+) a plus.
  • Understanding of Microsoft server/workstation operating systems.
  • Extensive knowledge of Microsoft Office Suite of applications.
  • Excellent problem solving skills including use of remote management systems.
  • Professional-level verbal and written communication skills including the ability to communicate effectively with audiences of varying levels of technical understanding.
  • Ability and desire to capture, produce and maintain accurate technical documentation.
  • Excellent interpersonal, team-oriented skills.  Reliable and responsible.
  • Committed to enforcing all IT policies, including support system procedures.
  • Must be innovative and take initiative.  Strong attention to detail and accuracy.
  • Desire to identify and drive resolution of systemic technical issues: assess and identify opportunities for improvement.

Experience:

  • BS in Computer Science (or related field) or equivalent combination of education and experience required
  • Minimum of 2 years of experience within IT Support (within an AEC firm, a plus)
  • Achievement in industry-standard hardware/software certifications (i.e. Microsoft, Apple, A+) a plus.
  • Understanding of Microsoft server/workstation operating systems.
  • Extensive knowledge of Microsoft Office Suite of applications.
  • Excellent problem solving skills including use of remote management systems.
  • Professional-level verbal and written communication skills including the ability to communicate effectively with audiences of varying levels of technical understanding.
  • Ability and desire to capture, produce and maintain accurate technical documentation.
  • Excellent interpersonal, team-oriented skills.  Reliable and responsible.
  • Committed to enforcing all IT policies, including support system procedures.
  • Must be innovative and take initiative.  Strong attention to detail and accuracy.
  • Desire to identify and drive resolution of systemic technical issues: assess and identify opportunities for improvement.


 

How to Apply:

If you would like to join a dynamic, energized, innovative and collaborative environment, where your ideas will be heard and your skills challenged, please visit our career page and apply with your cover letter, resume and/or portfolio (Adobe PDF preferred). No phone calls please.

Link: Human By Design

Perkins Eastman is an affirmative action, equal opportunity employer and a participant in the U.S. Federal E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.


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