EDUCATION

Los Angeles City College                                                                                           Los Angeles, CA December 2015

●Coursework includes: 

●Legal/ Constitutional and Legal Briefs 

●Communications, Oral and Written

●Sciences

EXPERIENCE

Impellam North America, Inc. Los Angeles, CA

Administrative Services Assistant 2014-2015

●Provided office/administrative support for clients. 

●Served as an administrative assistant for department chair of the Pharmaceutical Economics Development Dept. at USC. Processed financial reimbursements and, facilitated meetings.

Staffmark Los Angeles, CA

Office Assistant 2014-2014

Excelled with employers clients in various projects.

• Processed manuscripts, miscellaneous media and, copyrighted work for the Writers Guild of America, West. 

●Archived, collected and inventoried historical data for California Bank and Trust. Prepared and shipped collected data to storage facilities at Iron Mountain. 

Randstad West Covina, CA

Help Desk Customer Service Support 2013-2013

Provided technical, software and hardware support for Taxwise Clients under Refunds Today.

●Supported callers by analyzing, troubleshooting and escalating calls if necessary to bring clients software up to speed and in perfect working condition.

●Gave step-by-step instructions of software and hardware operation to clients. 

Superior Group Irvine, CA

Administrative Assistant 2006-2013

Provided temporary office support to employer’s clients.

●Assigned to USC Keck School of Medicine - Maternal Child and Adolescent Adult Center., on assignment acted as receptionist and main point of contact for visitors, patients and inquiries.

I.Assisted in preparing for Continuing Medical Educational conferences.

II.Prepared various projects under the direction of office manager and senior clinical administrator.

●Assisted in data collection and data entry projects under the direction of the data manager for USC Keck School of Medicine - Maternal Child and Adolescent\Adult Center.

●Assigned to Swinerton Inc. IT Dept. and assisted with various help desk request. Issued technical help desk tickets, routed phone calls and assisted callers as requested.

●Assigned to USC School of Pharmacy and assisted office manager and gave support to office staff and associate professors. 

ADDITIONAL INFORMATION

●Proficiency in Microsoft Office suite, bilingual orally and written in Spanish, excellent customer service skills.