Claire Etchison

Claire Etchison

Henderson, NV, US

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CaptionCall, Henderson, NV, US, Communications Assistant

Listen to phone conversations and repeat the content verbatim into voice-recognition software for hearing-impaired clients to read out as a transcript in real-time on their screen

Maintain the highest level of confidentiality on all calls – including identification information, banking transactions and sensitive topics of conversation

Provide optimum accuracy in my work to ensure the best experience possible for each customer

Participate in weekly test calls and remote-monitored calls which are graded based on our company’s and the FCC’s standard for service

Nov 2015 - current

Freeman Company, Las Vegas, NV, US, Design Intern

Utilized AutoCAD and 3ds Max to produce drawings and color renderings of trade show booths and exhibition spaces

Utilized Illustrator, InDesign and Photoshop to create graphics for conventions – ranging from entrance units to full show looks and company branding

Participated in on-site meetings with clients for concept design and overall spatial planning of a convention

Did precedent research for each client to ensure the design of their exhibit space is consistent with their company’s unique vision

Jul 2016 - Dec 2016

Michael Kors, Las Vegas, NV, US, Sales Associate

Provided superior customer service consistent with the standards of a luxury brand

Multi-tasked to meet the present and changing needs of numerous customers simultaneously and in a timely manner

Engaged and built relationships with customers to ensure their needs are understood and met

Used product knowledge and an understanding of the customer to reach sales goals and ensure brand loyalty by helping them find the right item for their needs

Nov 2014 - Nov 2015


University of Nevada, Las Vegas, Las Vegas, NV, US, Bachelors, Architecture

Aug 2011 - May 2017

Areas of Specialization