Eppstein Uhen Architects (EUA) was selected for the second time as one of the winners of the 2018 Premier Award for Client Satisfaction from PSMJ Resources, Inc., which honors architecture and engineering firms that deliver exceptional client experience. EUA uses the Client Feedback Tool to create customized, web-based surveys that enable clients to share updates, comments and suggestions throughout the project. “Our number one goal is to ensure clients’ needs and wants become reality. Using a variety of avenues, such as the Client Feedback Tool, we gather real-time feedback to maximize client engagement and deliver the best experience throughout the project,” said Rich Tennessen, EUA President.

Delivered in partnership with the client experience experts at Client Savvy, this award is based on data collected from 280,000 surveys across 300 firms. It is the only designation in the industry that highlights firms’ commitment to client experience.

“These firms have set themselves apart from competition through creating great experiences and outcomes for their clients,” stated PSMJ Resources Founder and CEO Frank A. Stasiowski, FAIA.

For more than 40 years, PSMJ Resources, Inc. has been recognized as the leading publishing, executive education and advisory group devoted completely to improving the business performance of A/E/C organizations worldwide.