Claire Johnson

Claire Johnson

Lakeland, FL, US



I possess an impeccable employment record and a strong work ethic.  My ability to communicate in an articulate and effective manner with a diverse group of people is an essential element of my professional character.  I have worked directly in the area of executive assistance and office administration with progressively increasing responsibilities for over 10 years.  In addition, my background includes a variety of experience that ranges from technology training to marketing management, budgeting and supervising staff.  My experience while serving the University of South Florida includes:  executive level support; interaction with and support of faculty and students;  planning and coordinating retreats and other campus wide events;  providing administrative support to faculty and executive level searches;  interpreting and disseminating university policies and procedures;  handling human resource related matters; coordinating travel arrangements; providing office managerial support to an academic unit; scheduling academic classroom spaces; problem solving and customer service; and collaborating with board members and other campus committees.  My knowledge and skills are well developed through practical application, on the job training and lifelong learning. I am regarded by my colleagues as an exceptionally competent person who exceeds expectations and makes valuable contributions to the team and the institution.


University of South Florida, Lakeland, FL, US, Executive Administrative Specialist

Responsible for providing academic support as the Office Manager for the Divisions of Engineering and Information Technology including course scheduling in Banner, processing faculty and adjunct appointments, letters of offers and semester assignments, recordkeeping, travel expense reporting and budget reporting. In addition to my office manager role, I am the campus Room Scheduler and responsible for scheduling all academic classrooms, seminar rooms and computer labs using the R25 Event Scheduling System. This includes updating course information in Banner, scheduling all campus meetings and events, producing weekly space reports, collaborating with Polk State College on their overflow space needs, and reporting space utilization each semester.

Jul 2012 - current

University of South Florida, Lakeland, FL, US, Executive Assistant

Provided executive assistance and support for the Regional Chancellor. Represented the Chancellor’s office through interactions with all areas and levels of the University, and externally within the community. Maintained a high level of confidentiality. Managed all aspects of the Chancellor’s calendar, assuring timeliness of critical meetings, coordinating speaking engagements and providing necessary information in support of his/her schedule. Followed up with the Chancellor’s direct reports to assure timely completion of projects, information requests and action items. Assisted with internal and external communications generated by the Chancellor. Planned and coordinated events for the campus in support of the Office of the Regional Chancellor. As the board professional for the campus, acted as the main point of contact for the campus board members, scheduled and set up board meetings, and published the agendas and minutes of all board meetings. Handled the Chancellor’s travel planning, expense reporting and reimbursements, and other financial related matters of the office including purchasing, invoice payments and memberships. Provided administrative support to faculty and staff searches as assigned. Supervised office support staff assigned to the Office of the Regional Chancellor.

Nov 2008 - Jun 2012

University of South Florida, Lakeland, FL, US, Executive Administrative Specialist

Provided administrative assistance to the Associate Vice President of Campus Planning and Facilities Operations by coordinating the AVP’s schedule, initiating and planning meetings, prioritizing requests for appointments, coordinating work assignments, and gathering data for report preparations. Interacted with numerous campus committees and individual departments. Assisted with all aspects of new campus planning including architect and construction manager search and selection, and the development and production of the initial Facilities Program Plan and Educational Plant Survey for the first building on the new polytechnic campus. Provided administrative support and recordkeeping for the advisory committees charged with the selection of the architect and construction manager for the new polytechnic campus. Assisted the AVP and other departments in the development, coordination and implementation of new campus initiatives and various community-based programs. Provided administrative support for faculty and staff searches as assigned. Acted as back-up in the absence of the Sr. Administrative Assistant to campus VP/CEO. Maintained high level of confidentiality. Formerly acted as liaison and point of contact for the Faculty Governance Council (Faculty Senate).

Jun 2004 - Oct 2008

University of South Florida, Lakeland, FL, US, Administrative Assistant

Provided secretarial and reception support for Academic Affairs and Administration. Provided administrative assistance and assumed all other responsibilities to VP/CEO and AVP in absence of Sr. Administrative Assistant. Coordinated special campus-wide projects. Maintained office supply inventory. Initiated and implemented procedural improvements for the reception area. Developed and implemented a system to manage and track usage of parking tags. Presented a positive, customer oriented first image of USF Lakeland. Maintained high level of confidentiality.

Oct 2003 - May 2004

State of New Hampshire DOT - Bureau of Turnpikes, Concord, NH, US, Clerk IV

Provided administrative assistance to the Administrator and Asst. Administrator, which included scheduling and coordinating bureau meetings, composing/typing letters and memorandums, creating complex reports, coordinating safety training program, tracking employee training records, and doing database accesses/queries. Answered 5 incoming telephone lines and greeted public, acting as first point of contact. Provided a diverse range of clerical support duties for several office managers. Planned workflow and established priorities to provide timely output of data. Accessed personnel records, updated leave records and input payroll processing. Maintained a high level of confidentiality. Supervised Secretary II position.

Oct 2000 - Sep 2003


Concord High School, Concord, NH, US, High School, College Level

College bound coursework included Geometry, Algebra, French I-III and Latin I & II, English Composition, and Typing.

Sep 1970 - Jun 1973


USF's Outstanding Staff Award, Award

The Outstanding Staff Award is the highest award given to Administration and Staff by the University. The award recognizes those who demonstrate outstanding job performance and the high standards and excellence of university values and services.


USF's Quiet Quality Award, Award

This award recognizes an employee's dedication to co-workers and students toward making the University of South Florida the "University of Choice".


Areas of Specialization