IT Support Technician

Michael Van Valkenburgh Associates, Inc. Michael Van Valkenburgh Associates, Inc. Employer:
Brooklyn, NY, USLocation:
Wed, Jan 9 '19Posted on:

IT Support Technician - Brooklyn, NY

Full-time: Salary commensurate with experience. Includes benefits package.

We are a landscape architecture and urban planning office seeking the services of an IT support technician. Our offices are located in Brooklyn, NY and Cambridge, MA, with approximately 100 employees between the two.  The IT technician would be based in Brooklyn but would provide support to both offices (some travel will be required between offices).  We currently contract third-party IT support for network maintenance and security, disaster recovery preparedness, and print support services.  The IT Support Technician would be the point person for coordination with third-party support.

Job Duties:

  • Management of strategic IT planning.  Work with third-party IT consultant to determine upgrades, projects, and overall direction of IT infrastructure in both offices.
  • Monitor performance of IT environment with third-party IT support
  • Maintain inventory of all hardware and software and network components, including research and recommendation of upgrades when required.
  • Provide desk-side support, resolve issues, and place help desk requests with third-party IT support for workstations, laptops, and mobile devices.
  • Provide support for commonly used applications, including Microsoft Office, Adobe CC, and Autodesk products.
  • Ensure conference room IT/AV equipment is in working order.
  • Assist in preparing, maintaining, and updating procedures for active file management, archive processes, cyber security education, and file sharing.
  • On-board/off-board employees (set up computers, monitors, VOIP phones, email and network access).
  • Provide support for printers and copiers (Monitor toner & paper levels, troubleshoot issues w/ third party consultant).

Minimum Requirements:

  • B.A. or B.S. degree in IT systems and management, or similar field.  Associates degree with relevant experience will also be considered.
  • Minimum 4 years of full-time experience in a computer or technology-related position.
  • Proficiency in Windows 10 and Microsoft Office.
  • Proficiency with iPhone and Android phones.
  • Knowledge of Office 365 email administration.
  • Excellent organizational and communication skills.
  • Demonstrated English language proficiency, including the ability to speak, read, write and understand English well enough to meet minimally acceptable performance standards set for job tasks.
  • All Michael Van Valkenburgh Associates, Inc. employees must be authorized to work lawfully in the United States.

Preferred Qualifications:

  • We strongly encourage individuals with a background or interests in landscape architecture, architecture, engineering, or similar fields to apply.
  • Proficiency in Autodesk Products and how to provide customization for design office workflows.
  • Working knowledge of Adobe Creative Cloud, Rhino 3D, and ArcGIS.
  • Knowledge of programming and an interest to apply it to landscape architecture and design.
  • A motor vehicle driver’s license valid in NY State.


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