When an employee quits, what do you do?

2019-08-06T15:48:00-04:00

Having an employee quit "can feel like a gut punch, leaving managers scrambling both emotionally and operationally," writes Anthony C. Klotz, associate professor at the Texas A&M Mays Business School and Mark C. Bolino, professor at the University of Oklahoma's Price College of Business. The pair expand on the learning opportunity that surfaces after a team member resigns. They encourage leaders to be "willing to reflect on and identify the root cause of such losses."

Many organizations conduct exit interviews to discover the underlying cause for employee resignation, but these often prove ineffective. When a team member quits impulsively, the opportunity for an interview is lost. In the case that an interview does occur, employees can become cautious in being too honest, or they may believe that the meeting is a waste of time, thinking the company won't be willing to change.

Klotz and Bolino provide three recommendations for companies that want to respond to resignations in more co...

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When an employee quits, what do you do?