My most recent employer was Ingersoll Rand and was there for 12 years. Initially, I was a Specification Writer, and then became the in-house Service Technician. My most recent position was that of Customer Support. Unfortunately, due to cutbacks, I was laid off.
Ingersoll Rand Security Technologies, Arcadia, CA, US, Architectural Specification Writer / Sales Support Rep. II
Created technical specifications for the architectural community, including code compliance for new construction projects. Evaluated shop drawings and submittals, consulted on equivalent product comparisons. Conducted pre-specification site evaluations. Inspected site installation and initiated punch-list. Provided training seminars for various architects. Customer advocate to other internal departments of Ingersoll Rand. Recognized customer’s needs and expectations leading to a mutual resolution.
Golden West College, Huntington Beach, CA, US, Auto Tech