Manager, CES Learning and Development
This is a professional position in the Professional Development & Resources department, reporting to the Director, Continuing Education Systems (CES). In collaboration and as directed by the Director, CES, the incumbent will assist with managing all aspects of the relationship with AIA CES Providers including selection, training, audits, remediation of noncompliance. The Manager will assist with overseeing provider course reviews that are completed by CES staff and training of staff to complete those reviews with a focus on improved quality and relevance to AIA members and the profession.
The manager will serve as an expert on educational programs to meet the learning needs of architects including content focusing on Health, Safety and Welfare of the public and to ensure the quality of architecture education which is consistent with AIA CES program requirements, terminology and branding. The incumbent will assist the Director, CES and work collaboratively with the CES team in executing the business planning for this business unit to meet and exceed revenue targets and the overall success of AIA CES as a service to the profession.
- Work closely with CES Providers and key business stakeholders and clients to develop effective, participant-centered learning solutions designed to broad skill sets at various levels to reinforce a strong culture of learning for our over 80,000 AIA members.
- Identify opportunities for course improvement through training and resourcesw
- Plan, organize, conduct, adjust, and complete learning projects on time and within resource allocations.
- Keep Director, CES abreast and raise awareness towards innovative learning techniques that will benefit adult learning.
- Program management for CES provider learning program portfolio
- Be a resource to AIA staff and CES Providers to ensure communication and understanding of program requirements for excellence, audience needs, presentation strategies, and learning objectives.
- As directed by Director, CES, assess, design, develop, implement and evaluate training and development of programs through webinars, podcasts, workshops and other delivery platforms
- Demonstrate a customer-focused approach with all AIA members and Providers.
- Work with Director, CES and evaluate the effectiveness of current CES program(s) and consult with Providers to adjust as necessary.
- Support collaborative, dynamic and innovative approaches within the CES team and across the organization.
- As directed by Director, CES assign and conduct architecture course reviews as submitted via CES Discovery LMS.
- Manage provider communication plans through all media outlets including email newsletters, linked in, twitter, blogs, etc.
- Manage the review of internally developed courses
- Be a resource to internal staff in how to create quality professional development programming.
- Along with the AIA CES director, act as a point of contact with AIA providers to gather and disseminate best practices related to course submission and development.
- Assist the CES Director with creating incentives and recognition of excellence in professional development for deserving Providers.
- In collaboration with Director, CES develop, update, and train Providers on the rules and policies of AIACES and adult learning strategies and trends
- Collaborate with team members on the preparation of regular departmental reports.
- Support CES Providers database management and data entry.
- Support AIA Director, CES with special projects.
- Perform other duties as assigned.
- Other members of the CES team
- AIA members
- AIA accounting and finance staff
- AIA National Component employees
- AIA Component representatives
- Other professional organization representatives
- Existing providers
- Members on various councils and committees
Knowledge of architecture school curriculum and the profession. Strong skills in oral and written communication. Superior organizational skills, attention to detail are required. Strong decision-making and problem-solving abilities. Demonstration of strong diplomacy skills and good communication skills. Ability to work well with others and independently with minimal supervision. Experience with learning programs, data management systems, and Microsoft Office applications including expertise in Word, Excel, Access, and Outlook. Creative marketing and communication skills including graphics, messaging, brand development.
A NAAB-accredited degree is required (B.Arch, M.Arch, D.Arch) with a minimum of three to five years of demonstrated and responsible relevant professional experience in adult learning required. Association experience is a plus.