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Crystal Whalen

Crystal Whalen

Lake Forest, CA, US

 

About 

Employment 

California Closets, Huntington Beach, CA, US, Customer Liaison/Design Consultant

 Maintain general business record keeping and presentation of showroom
 Arrange and confirm design appointments and installations
 Provide support for design staff and installation teams
 Sustain filing systems and customer databases; update as needed
 Work with clients at their homes and in the showroom, providing expert knowledge on organizing every area
of their home; create custom storage solutions while creating long term relationships
 Responsible for showroom customer interactions, up to and including on site sales as needed

Jun 2012 - current
 

Pacific Architectural Millwork, La Habra, CA, US, CAD Designer

 Create working shop drawings from Architectural and/or Interior drawing specifications (contract
documents) provided by customer to maximize job profitability
 Produce working listings and CNC programs for shop to efficiently manufacture a finished product
 Utilize Microvellum to create shop drawings using standard library products
 Complete shop drawings and submittals within the scheduled time frames
 Verify availability and pricing of special products
 Assist Project Manager with material take-offs and acquire pricing when needed
 Review all bulletins and revised shop drawings and report any cost impact to Project Manager
 Revise all shop drawings according to architect’s redlines
 Keep accurate log of all submittals and approvals as well as project documentation

Nov 2010 - Dec 2012
 

California Cabinet Distributors, Huntington Beach, CA, US, Customer Service Representative / Designer

 Collaborated with dealers to design functional kitchens and bathrooms
 Processed orders for cabinets and coordinated all daily purchasing needed
 Answered customer service questions regarding cabinet lines carried
 Utilized PeachTree accounting software to keep accounting records
 Administrative work (e.g. answered phones, faxes, emails, record keeping)
 Scheduled shipments to client homes with shipping company
 Worked closely with dealers to help their clients create an effective budget for projects
 Kept all dealers up-to-date with price changes, or updates with the specific cabinet lines distributed
 Maintained a reputable relationship with all vendors and dealers

Apr 2009 - Sep 2010
 

Reborn Cabinets, Anaheim, CA, US, Kitchen and Bathroom Engineer & Designer

 Engineered and drafted final drawings of kitchens and bathrooms for designers to present to the customers
 Created custom drawings for final production in shop
 Prepared cutlist for production of cabinets
 Lay out and plan interior room arrangements for kitchens and baths using AutoCAD
 Administrative work (e.g.: answered phones, sent faxes to clients, scheduled appointments)
 Assisted designers and clients with design process to complete their kitchens and bathrooms (ex. choosing materials, coordinating colors, helping with appliance selections)

Apr 2006 - Feb 2009
 

Cab-I-Net, Anaheim, CA, US, Kitchen and Bathroom Designer

 Conferred with clients to determine factors affecting interior environments such as budget, architectural
preferences, purpose and function to meet client’s needs
 Estimated material requirements and costs, presented design to client for approval
 Formulated environmental plan to be practical, esthetic, and conducive to intended purposes, such as raising productivity or selling merchandise
 Worked in showroom as sales associate answering client questions in relation to design and remodels
 Provided professional, accurate and timely customer service to clients, vendors and designers
 Prepared bids and proper documents for kitchen and bathroom sales

Oct 2005 - Apr 2006
 

Education 

Westwood College, Anaheim, CA, US, BArch, Interior Design/Computer Aided Design

Jun 2001 - Oct 2005
 

Areas of Specialization 

Skills 



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