CaptionCall, Henderson, NV, US, Communications Assistant
Listen to phone conversations and repeat the content verbatim into voice-recognition software for hearing-impaired clients to read out as a transcript in real-time on their screen
Maintain the highest level of confidentiality on all calls – including identification information, banking transactions and sensitive topics of conversation
Provide optimum accuracy in my work to ensure the best experience possible for each customer
Participate in weekly test calls and remote-monitored calls which are graded based on our company’s and the FCC’s standard for service
Freeman Company, Las Vegas, NV, US, Design Intern
Utilized AutoCAD and 3ds Max to produce drawings and color renderings of trade show booths and exhibition spaces
Utilized Illustrator, InDesign and Photoshop to create graphics for conventions – ranging from entrance units to full show looks and company branding
Participated in on-site meetings with clients for concept design and overall spatial planning of a convention
Did precedent research for each client to ensure the design of their exhibit space is consistent with their company’s unique vision
Michael Kors, Las Vegas, NV, US, Sales Associate
Provided superior customer service consistent with the standards of a luxury brand
Multi-tasked to meet the present and changing needs of numerous customers simultaneously and in a timely manner
Engaged and built relationships with customers to ensure their needs are understood and met
Used product knowledge and an understanding of the customer to reach sales goals and ensure brand loyalty by helping them find the right item for their needs
